Our stores

Frequent Questions

• Can I make a change for an existing order?

  All changes must be requested by email to [email protected]. Please include your full name, order number and desired changes and we will get back to you as soon as possible. Orders that have already been processed are unfortunately not eligible for any changes.

• Are all brands sold in all WLKN store locations?

  Brands and products may vary between locations and are not necessarily available at all stores. 

• Can I track my order?

  Yes. All orders can be tracked using Canada Post's website. Once your order has been processed, you will receive your tracking information by email.

  Please note that for some country tracking number cannot be provide for shipment. (see Canada Post for more details).

• How long will it take before I receive my order?

  In Canada, orders are typically received within 2 to 4 business days after proccessing time
  (Local: 2 days - Quebec: 3 days - Rest of Canada: 4 days). 

  International orders are typically received within 4 to 7 days business days after processing time.

  *Holiday periods excluded, no delays are estimated* 

• How long will it take before my order ships?

  Once payment is received, orders are processed whitin 48 business hours. Please note that a delay can be observed due to high orders volume periods (holidays...). 

  Virtual gift card are being processed as any other order, and will be submitted to the same condition. 

  *Holiday periods excluded, no delays are estimated* 

• I have received my order, but some items are incorrect / defective and/or missing. What should I do?

  Please contact us within 7 days of receiving your order at [email protected]. Include your order number, full name, photos (if applicable) and phone number so that we can reach out to you. 

• How can I exchange my order?

  To exchange or return an item, you must follow the step-by-step instructions here.

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  Our return policy does NOT include refunds. Items may be exchanged or credited.

  All returns will be credited once they are received and treated at our warehouse. Shipping and handling fees are not refundable.

  *Sale Items are FINAL SALE, these items are NOT eligible for a return or an exchange*